Citizen-centric E-Governance Project in Uttaranchal, India

Abstract

Abstract: The paper deals with a UNDP-funded, e-governance pilot project which was implemented by Indian Institute of Technology Roorkee in Uttaranchal, India. A Participatory Rural Appraisal exercise was carried out to assess peoples needs and aspirations, which was followed by a Business Process Reengineering exercise to make government departmental working more efficient, transparent and adaptable to computerization. A n-tier architecture citizen centric Uttara portal with information and data on 115 departments/ organizations of the state, was developed. The delivery of the services of some select government departments has been tried in Nainital district of Uttaranchal, India, through Information Kiosks (Soochna Kutirs) which are run by local people.