Deliverology in Community Economic Development: Enhancing Results Frameworks and Performance Measurement
This paper will assess the viability of implementing an alternative delivery model and performance measurement framework – commonly known as ‘deliverology’ – at the level of community economic development. First, a review of relevant literature on traditional economic development delivery models and performance metrics is conducted to determine strengths and weaknesses. Next, a deliverology approach is defined and analyzed to determine whether such a model can address the weaknesses of more traditional approaches. The results indicate that a deliverology approach has many potential advantages for economic development service delivery and addresses many of the weaknesses of current models and frameworks. Since deliverology remains rather new compared to more traditional approaches, further research in terms of a case study in a large urban municipality is recommended as a way to test the applicability of deliverology to community economic development.
Keywords: deliverology, performance measurement, results and delivery framework, community economic development, service delivery model