Bridging the Digital Divide in Dunn County, Wisconsin: A Case Study of NPO use of ICT


  • Elizabeth Bogner AmeriCorps Vista
  • Kevin W. Tharp University of Wisconsin-Stout
  • Mary McManus University of Wisconsin-Stout



Access, Electronic Literacy, AmeriCorp, VISTA, Wisconsin, Dunn County, NPO, Nonprofit, Digital Divide, ICT


Despite years of effort to bridge the digital divide in the U.S., there continues to be a skills gap affecting many not-for-profit organizations.  This paper looks at an assessment of the electronic literacy skills of individuals working or volunteering for NPOs in Dunn County, Wisconsin and remediation efforts to address the skills gap that was identified.  The Assessment conducted by an AmeriCorps* VISTA leader found literacy skills low, especially as related to social media and web publishing among the staff and volunteers of the NPOs in the study.  Remediation efforts were challenging but successful.  Follow-up efforts built local, sustainable capacity.

Author Biographies

Elizabeth Bogner, AmeriCorps Vista

Elizabeth Bogner: AmeriCorps VISTA Leader: Alaska Network on Domestic Violence and Sexual Assault, Juneau, Alaska USA E-mail:

Kevin W. Tharp, University of Wisconsin-Stout

Kevin W. Tharp is Assistant Professor of Information and Communications Technology at the University of Wisconsin-Stou, Menomonie, WI 54751  USA  E-mail:

Mary McManus, University of Wisconsin-Stout

Mary McManus: Assistant Director, Memorial Student Center; supervisor, Ally Initiatives for Civil Rights & Civic Responsibility, UW-Stout, Menomonie, Wisconsin 54751 USA E-mail: