Information and communication technologies are being utilized to support social and economic development in marginalized communities in developing countries. In this paper, we explore an emerging role for telecentres - that of community mediation. Our research is based on empirical observations through a field study, and an analysis of local newspaper articles. We investigate ways in which these community mediation strategies through telecentres may support social inclusion and development of social capital. The evolving role of telecentres in the area of peace-making suggests that the factors explored in this study will be of interest to researchers and practitioners in telecentre implementations.
Author Biographies
Arlene Bailey, University of the West Indies, Mona
Arlene Bailey is a Lecturer in the Department of Sociology, Psychology and Social Work at the University of the West Indies, Mona
Ojelanki Ngwenyama, Ryerson University, Canada and
University of Cape Town, South Africa
Ojelanki Ngwenyama is a Professor at the Institute for Innovation and Technology Management at Ryerson University in Canada, and at the University of Cape Town in South Africa.
