Towards a Code Of Cyberethics

Abstract

Ethics and accountability are some of the cornerstones of public management. One of the ways in which ethical standards in the public service can be promoted is by developing a Code of Conduct that set a standard of behaviour to be followed. The diversity of information and communication technologies (ICT) and increased use of ICT have created a variety of ethical issues. In this paper, the process for formulating a Code of Cyberethics for eThekwini Municipality in South Africa is described. The development of such a code will also ensure service delivery that responds to citizens’ needs and improves the communication process with citizens.