Effective Communication in Virtual Adversarial Collaborative Communities
Keywords:Virtual Communities, Communication, Collaboration, Public Interest, Social Norms, Systems Design
AbstractEffective communication helps communities to achieve common goals, but is especially hard to achieve in virtual adversarial collaborative communities. In these communities, the matching of widely differing objectives as well as interests is very complex. We study a case of a virtual adversarial collaborative community in which the common goal was to author reports assessing the amount of true consensus on forestry policies. We use discourse ethics theory to derive communication norms that are a prerequisite for making communication in adversarial collaborative communities more effective. Based on these norms, we make some recommendations on the design of supporting communication systems.