Telecentre For Community Development: Evaluation of the Tunjang telecentre, Malaysia

Résumé

In this article a case study of the Tunjang Telecentre in Malaysia is presented. The aim with this case study was to evaluate the performance and viability of the Tunjang Telecentre, and from identified scarcities and challenges suggest on how the telecentre can be improved to be of value for the Tunjang community. For this purpose an evaluation model proposed by Harris (2001) was used. The findings positively indicate on that individual characteristics, structural conditions and community characteristics endorse positive outcomes of the telecentre. The main scarcities could be found in telecentre and information characteristics, in substance considering scarce partnerships and networking, lack of skills for telecentre maintenance and operation, and lack of relevant and meaningful content. The study also aim to share knowledge of the telecentre within its local context, and with that experience bring an understanding of how the telecentre can address progress and development within the community.